FAQ
Last Updated on Monday, 6 January 2014 10:25 Written by admin Friday, 27 December 2013 07:19
The Following FAQs About Carpet Cleaning.
>>Why should I have my carpet and upholstery professionally cleaned ?
>>Why does low priced carpet cleaning often leave you shortchanged ?
>>Do you move furniture when I cleaning my carpet ?
>>How often should my carpet be cleaned ?
>>What do I do after my carpeting has been cleaned ?
>>I have allergies and am worried if the chemical that you use will bother me ?
>>Will your equipment scratch my floors, walls or baseboards ?
>>Do you guarantee to remove my carpet all the spots and stains ?
>>Can I walking on damp carpet ?
>>How long will my carpet take to dry ?
>>How to let your carpets drying faster ?
The Following FAQs About Cleaning Services.
>>Do I have to be present the entire time that the cleaning takes place ?
>>What do I need to do before Los Angeles Cleaning Services arrives to clean my windows ?
>>How often should I have my windows cleaned ?
The Following FAQs About Our Services.
>>What is your area of service ?
>>How does a business go about using your services ?
>>How do I schedule an appointment ?
>>How about If I need more different services ?
>>Does having a contract lock us into a long period of time ?
>>How can I get a exact estimate ?
The Following FAQs About Our Company.
>>How long has Los Angeles Cleaning Services been in business ?
>>Do you supervise your workers ?
>>Do you have problems finding good workers ?
Let us explain why we are NOT the cheapest carpet cleaner in town.
Quality minded consumer seeking services usually are being preyed upon by the price attraction and ended up becoming easy targets of carpet cleaning companies providing shabby work or the least some of them even became victim of poor quality service.
We cater to clients who are particular and expect top-notch service. All our clients were aware the cheap price advertised by others, but from their personal experience it literally meant “you only get what you pay for.”
Consumers were willing to pay a little bit more for our service for their high expectations. Many of our new clienteles had express how they felt cheated with their money wasted on cheaper service because other carpet cleaning company only goes through the motion finishing the job quickly. We do not rush on our assignment! We do our best and provide better service patiently cleaning your home thoroughly. The end result is Our Carpet Cleaning Service Is Worth The Money You Pay. No other carpet cleaning service companies in Southern California except Los Angeles Cleaning Services offers such highly personalized service and attention compliment with our quality detailed workmanship.
“Now a days, high quality and low price are two entities that rarely come in pair”. This statement is especially true when it comes to carpet cleaning services. All carpet cleaning companies know what they’re worth and they price their services accordingly.
Would you buy the cheapest carpet available for your home? Of course not! You would get a quality, long lasting carpet. So why settle for the cheapest priced cleaning for your quality item! Usually, with low price and low quality cleaning, will actually damage a fine quality carpet. Many consumer have seen how their expensive carpet being damage in many occasions. So what have you really save? We also notice that do it yourself machines and the cleaning agent used by the homeowner usually leaves stubborn stain and residue that actually attracts soil faster than if it were not cleaned at all. Please remember, “Your Satisfaction Is Our Continuously Goal”. When we’re being referred by your friends, neighbors and relatives, they tell one another that we cost more but we’re definitely worth it.
>>Why should I have my carpet and upholstery professionally cleaned ?
Maintenance: A clean carpet will last longer than a soiled carpet. If you follow manufacturers recommendations of cleaning your carpet at least once every 12 months, your carpet can last up to twice as long or longer comparing to if it is not cleaned. Abrasive dry soil that your vacuum cleaner attempt to clean will scratch and abrade the yarns. New carpet warranty requires professional cleaning once every 12 months or even earlier and they even specify the use of ‘hot water extraction system’ Los Angeles Cleaning Services uses in cleaning the most stubborn soil removal.
Beautiful Appearance: Spots and soil buildup is embarrassing and unsightly. Frequent cleaning and vacuuming can make your carpet look good and last longer. We are trained and experienced professionals from Los Angeles Cleaning Services use the finest products and equipment available for the most stubborn spot and soil removal. We are the experts!
Healthier Home: You keep your home clean and healthy. Contaminants may without you knowing it fall into your carpet that acts as a large filter and we have our method of cleaning and extracting these unwanted guests. Indoor air quality is becoming a major concern to your health. Let us explain how carpet can help keep the air you breathe cleaner. Carpet takes in deposits trapping bio-pollutants and contaminants. However, when these filters (carpet) become full with contaminants, the filters must be cleaned or replaced. Since carpet is the most expensive furnishing in your home or business, cleaning is first recommended. Professional cleaning of carpet and rugs not only extends the life of the carpet, but can also help protect and extend the lives of you and your family members as well. If these contaminants were not thoroughly removed there is a potential threat to cause a variety of health problems.
So protect your family’s health by creating a regular maintenance program that fits easily into your household needs and budget. And remember that routine professional cleaning is essential to maintaining a healthy home and work environment.
>>Why does low priced carpet cleaning often leave you shortchanged ?
1. Volume: Low price cleaners survive on volume – which means they get in and get out fast! If your carpet cleaner isn’t taking the time required to pre-treat soiled areas, clean spot stains and treating thorough rinse cleaning solutions and soils from your carpet, then you are being shortchanged.
2. Employees: Low price cleaners cannot afford to pay wages to attract long-term and dependable employees. High employee turnover is common and leads to poor quality workmanship from under-trained cleaners. It takes time and experience to train and become a top notched cleaning technician. If you see a constant stream of new faces from your cleaning company, chances are you’re not getting the professional to do your job.
3. Low Quality Equipment: Low price cleaners could survive on slim profit margins. This often leads to using low quality cleaning agents and equipment that is in disrepair. Such agents and equipment cannot perform a quality job. If your cleaning company isn’t using the best available cleaning agents or equipment then your job is not properly done.
4. Technology/Education: Low priced cleaners often do not have the time, money or manpower to invest in technology. Carpet cleaning technology constantly requires new equipment, safer more effective products and advanced cleaning techniques. Formal education of technicians is very costly but necessary to ensure you are getting your money’s worth. If your cleaning company does not provide formal training courses for their technician then your job is not professional.
5. Guarantees: We are all familiar with the saying, “A guarantee is only as good as the company that stands behind it”. If your cleaning company doesn’t have a track record that says they’ll be available today, tomorrow and more importantly next year to stand behind their work, then the job is not guaranteed.
6. Premature Replacement: The number one reason carpet is replaced prematurely is due to wear and tear caused by frequent use without maintenance and inefficient cleaning. Poor cleaning leaves dirt and grit behind that act as an abrasive to carpet fibers. This leads to wear patterns and ugly traffic lanes. Most quality carpeting is designed to last for at least 15 years, however if you’re considering replacement after 3 or 5 years, then it is the poor cleaning that is costing you many times more than you could ever hope to save by engaging the service of a low priced cleaning company.
>>Do you move furniture when I cleaning my carpet ?
Yes, we can handle all the furnitures however there will be an additional charge! We can move the sofa, love seat, large chairs, dining room table and other moveable items. We clean around kitchen appliances and large heavy furniture like pianos, china, cabinets, entertainment centers, bookcases, grandfather clocks and most desks. In bedrooms, we generally clean around most beds and dressers because space is limited. We carefully move all the furniture and put it back in place. However, we do ask that you remove all breakables such as lamps, knick-knacks, and photo frames.
>>How often should my carpet be cleaned ?
Carpets should be professionally cleaned yearly. Medical Practitioner and Doctors recommend that people with allergies and asthma should have their carpeting, drapes and upholstered furniture washed every 3 to 6 months. Since allergens are always in the air, regular cleaning will be necessary to keep the allergen levels down. Vacuuming alone will not do the trick. Professional cleaning is the key to killing dust mites that is the number one cause of allergies within the indoor environment. We recommend cleaning residential carpet with medium traffic area at least once a year. However, only you can determine how often to have your carpets cleaned will depend on your lifestyle and budget.
Note: Carpet protector is strongly recommended as it can prevent many permanent stains, assist in resisting traffic area damage and make future cleaning more effective. Regular foot traffic removes much of the factory protection from your carpet, leaving your carpet unprotected that could allow permanent stains, premature wear and cause a lower appearance level.
>>What do I do after my carpeting has been cleaned ?
Immediately after cleaning: Floors can be slippery after cleaning. Please be careful when walking from the carpet to a hard surface until the carpeting is thoroughly dry. Vacuum carpet anytime only after a 24-hour period.
>>I have allergies and am worried if the chemical that you use will bother me ?
The solutions that we use are environmentally friendly, completely nontoxic and are safe for people with allergies, children and pets. Rugs and furniture can harbor soil and other contaminates. Properly cleaning your carpet and furniture will remove the built up soil and contaminates to improve indoor air quality and reduce allergens.
>>Will your equipment scratch my floors, walls or baseboards ?
No. We take special care and precautions to ascertain nothing is damaged while we’re in your home. Fine floors and white painted trim are not a problem with out professional. We take great pride in our work.
Absolutely not! Before carpets would shrink due to the usage of natural fiber as carpet backing. Natural fibers would shrink during the drying process. In recent years carpets are manufactured with synthetic backings that eliminates shrinking.
>>Do you guarantee to remove my carpet all the spots and stains ?
We are highly successfully treating most spots. A spot is something foreign on the carpet or upholstery that can be removed. A stain is something remaining after we have exhausted removing all possible spot. It’s impossible to predict the outcome prior to cleaning due to the level of stains so we are unable to guarantee total stain removal. However we pride ourselves with our high level of success that remnant spot stain is reduce to the minimum.
>>Can I walking on damp carpet ?
If possible avoid walking on damp carpet. If this is not advisable on it with the use of slippers or sandals, but you may walk on the carpet with clean white socks. If you must go in and out over the damp carpet, wipe the sole of your shoes with a wet cloth each time before walking on carpet since dirt will track off on damp carpet easily.
Be VERY CAREFUL walking onto a hard surface (tile, vinyl or wood) after stepping over damp carpet can be slippery!
>>How long will my carpet take to dry ?
Drying time varies depending on the thickness of pile and fibers, the weather conditions and the air circulation in your home. The normal drying time is between 4 to 8 hours for your carpet to completely dry.
>>How to let your carpets drying faster ?
Adjust thermostat to 72 degrees, or more appropriate with open windows.
Turn off humidifiers on furnace.
Turn your thermostat fan control setting to “On.”
Turn on all ceiling fans (make sure air blows down.)
Turn on dehumidifier or air conditioning
Run floor fans over carpet.
Do not remove the plastic pieces placed under legs of furniture until carpet is absolutely dry. Preferably allow several days to allow moisture trapped under the plastic to evaporate therefore preventing rust or permanent furniture stain.
Do not replace furniture or rugs on area cleaned for at least 24 hours.
No. The advantage in using Los Angeles Cleaning Services is our trustworthy and honest reputation. Our clients feel at ease leaving us unattended while at work or running errands. It’s common that a signed blank check or credit card were left with us to fill out information for payment. Clients usually meet up with us and leave when we’re ready to begin cleaning. Clients usually hide a key or leave a side garage door unlocked for entry while they’re at work or running errands. Some choose a friend, neighbor or relative to meet us. Should there be any questions we could reach you at your work or cell phone. For instance, after completing cleaning your carpet we’ll adjust the thermostat, open the windows and turn on your fans for the quickest drying time and lock the house ourselves. It’s refreshing to find a cleaner whom you can trust to be in the privacy of your home.
It is strongly recommended for first time customers to be home the first time you use our services. We would like to be there to answer any possible questions that may arise. If it is not possible we can often arrange to clean your home while without you being present.
If we are cleaning your kitchen, please be sure to remove all the bottoms on the counter tops. You can put all the bottoms in a big box. This will allow us to clean thoroughly.
If we are cleaning your refrigerator, if possible please remove all the bottoms, food on the front cover of the refrigerator and the bottom drawer and place them on the stove. If you need the refrigerator freezer to be cleaned you need cut the power supply before we arrives. (to enable frozen ice to melt.) This will allow us to thoroughly clean the edge.
>>What do I need to do before Los Angeles Cleaning Services arrives to clean my windows ?
It is essentially helpful if you do the following:
Vehicles should be removed from the driveway to enable us to park our work truck.
Unlock any side gates for access to your side and back yard.
Clear a path to windows by removing breakables and “knick-knacks” from the window sills or furniture near windows.
Secure any pets
All ladders have soft protective tops and bottom to avoid damages to walls and floors. Our motto is to “treat your home as if it is our own”. Muddy shoes are removed and left at the front door
>>How often should I have my windows cleaned ?
Depending on your location, it is recommended to clean your windows on a quarterly basis (every 3-6 months).
>>How do you clean the high windows ? Do you use poles clean the high window very good?
We are equipped own over a dozen different size ladders, so we are be able to access every single window. If we use poles to clean high window we are unable to wash a window (and do a great job) from a distance.
>>What is your area of service ?
We are based out of Los Angeles Country.. We may be willing to travel to other cities upon request.
>>How does a business go about using your services ?
First we visit your facility, evaluate your cleaning needs, make recommendations and come up with a plan best suited for your facility.
A contract is then made up which includes:
Specifications for cleaning
Insurance Information
Equipment and Supply Specifications
Cost for Service required.
All contracts are binding.
>>How do I schedule an appointment ?
There are following 3 ways to schedule an appointment with us:
Call us at the following number to schedule and appointment to fit your needs.
Telephone Number：626-716-5678
Fax us at the following number to schedule and appointment to fit your needs.
Fax Number：626-716-6679
Please give us with complete information that include:
● Your Name ● Your Work & Cellular Phone Number
● Your Service Detail Address ● Your Message
Submit your information at ‘Contact Us’ on our website.
No matter which way in scheduling an appointment, after you have submitted your appointment to us, our representative will call you at the earliest possible time to verify or make changes on your schedule.
When it is scheduled, you should receive a window time on our arrival. We make every effort to keep up with our appointments, however on sometime we may need to make adjustment on our schedule. We will not rush on one job to get to another just to be on time. By being prepared you can help us maintain our schedule. If for some reason we have to adjust our schedule we will call to inform you. If you have difficulties with the adjustment feel free to call us the day of your appointment and we will give you our best estimate on our arrival time.
If for some reason you must reschedule your appointment or adjust the cleaning order please give us notice at an earlier possible time. By giving us more than a 72 hour in notice you can avoid a cancellation charge.
>>How about If I need more different services ?
If you are interested in adding additional services to your appointment please notify us so amendments could be made to meet as scheduled.
>>Does having a contract lock us into a long period of time ?
No, all contracts signed from date will have a 30 day cancellation clause for both parties that could be used at any time at a latter date.
>>How can I get a exact estimate ?
The customer usually contacts us and we only require minimal information over the phone. Los Angeles Cleaning Services decide the price base on the following factors:
Size of areas that require servicing.
Service items.
Service location.
How much manpower required.
How much time required for the service.
We are referring to the whole cleaning service estimate over the phone and are considered TEMPORARY ESTIMATE (Only for Reference). In order to service you better Los Angeles Cleaning Services do have special qualified estimator. They specialize and are responsible to your home or company cleaning service estimate. With our estimator on site in person arriving your service location to make the estimate then will the service price be considered as THE FINAL PRICE!
>>How long has Los Angeles Cleaning Services been in business ?
Commencing from 2004 we had started as a ‘Cleaning Services’. As we had grown, we have the company name changed in 2007 to ‘Los Angeles Cleaning Services’.
>>Do you supervise your workers ?
Yes. Even the best cleaners need supervision, that’s very important to our business. Our employees are being cautioned daily in term of security and safety and are supervised on each project.
>>Do you have problems finding good workers ?
Absolutely not! We have very low turnover and absentee rate mainly due to timely payment to our employees and their wages are usually higher than the industry’s norm.
